How can we help?

New to Vidor? Start here. Learn what Vidor is, how creators earn, and your quick-start checklist.

Understand core concepts — packages, tokens, escrow, bookings, tips, gifts, and how payouts work.

Step-by-step guidance on profiles, packages, availability, managing bookings, and live calls.

How platform fees work, setting up your payout account, thresholds, schedules, and tax documentation.

Full policy on fan and creator cancellations, reschedules, late arrivals, and how refunds are calculated.

Tips on pricing, availability, promoting your link, delivering great calls, and building repeat bookings.

Setting boundaries, blocking and reporting, protecting your privacy, and handling disputes.

Answers to the most common questions from creators — accounts, bookings, earnings, calls, and more.

Definitions for every term used on Vidor — from availability and bookings to tokens and the waiting room.

How to contact support, what to include in your message, response times, and urgent safety issues.