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Trust & Safety

How Vidor protects creators, and the tools you have to protect yourself.

Our Approach to Safety

Vidor is designed so that creators are in control. You define the terms of your sessions through your creator rules, you control when calls start and end, and you can remove any fan from your experience at any time. Our team backs you up with enforcement tools, dispute resolution, and direct support for serious issues.

A platform where creators don't feel safe isn't a platform creators will use. We take that seriously.

Setting Boundaries with Creator Rules

Why Rules Matter

Creator rules are the first layer of protection. They tell fans what you will and won't do before they ever book. Clear rules attract fans who respect your boundaries and deter those who don't. They also give you documented grounds for ending a session early if a fan behaves outside of what you've defined.

What to Include

Your rules can cover anything relevant to your sessions. Common things creators include:

  • Topics you're happy to discuss, and topics you won't engage with
  • Explicit content policies — what you will and won't do, regardless of requests
  • Language requirements
  • Expected conduct — respectful interaction, no harassment
  • What happens if a fan violates the rules during a call
  • Anything else specific to your context

Be direct. Vague rules are easier to push against than specific ones.

Enforcing Rules

If a fan violates your rules during a session, you have the right to end the call. Use the end-session button in the call interface. After the session, you can report the fan from your dashboard. Vidor reviews all reports and takes appropriate action, which may include warnings, restrictions, or removal from the platform.

Tip: If a fan pushes against a boundary during a call, you're not obligated to negotiate or explain. A simple "That's outside of what I do on calls — I'm going to end the session now" is sufficient. You don't owe anyone further explanation.

Blocking and Reporting

Blocking a Fan

You can block any fan at any time from your dashboard. Blocked fans cannot view your profile, cannot book sessions with you, and cannot contact you through the platform. Blocking is immediate and reversible at your discretion.

You don't need a specific reason to block someone — you can block any fan whose behavior makes you uncomfortable, even if it doesn't rise to the level of a policy violation.

Reporting a Fan

If a fan violates platform policies — harassment, inappropriate requests, attempting to move the session off-platform, or other misconduct — report them from your dashboard. Find the relevant session or the fan's profile and use the report option. Include as much detail as you can: what happened, when, and what the fan said or did.

What Happens After You Report

Vidor's trust and safety team reviews every report. Depending on the severity, outcomes may include a warning to the fan, restrictions on the fan's account, removal of the fan from the platform, or in serious cases, referral to law enforcement. You'll receive a confirmation when your report is received, and follow-up communication as appropriate.

Protecting Your Privacy

What Fans See

Fans see only what's on your public profile: your display name, profile picture, cover photo, bio, media, tags, creator rules, and packages. They do not see your real name, email address, phone number, payout information, or any other private account details.

What Fans Provide

Fans provide Vidor with their email, payment information, and whatever display name they choose. Creators see only the fan's display name when viewing bookings and during sessions. You don't see their payment details or personal contact information.

During Calls

Be thoughtful about what you share during live sessions. You control your background — consider using a neutral or virtual background if you're concerned about your location being visible. Avoid sharing any personal information (your phone number, home address, other accounts) with fans during sessions.

Protecting Your Identity Off-Platform

If fans attempt to contact you outside of Vidor, use your judgment. Directing interactions back to your Vidor booking link keeps the relationship on a platform where you have protections. Avoid sharing personal contact information with fans you've met on the platform.

Handling Disputes

Our Philosophy

Disputes will happen — a session that didn't go as planned, a technical issue, a misunderstanding about what was expected. Vidor reviews disputes fairly, looking at the available evidence and working toward a resolution that's reasonable for both parties.

Common Scenarios

  • Fan claims session was shorter than expected: Vidor reviews session logs to verify duration.
  • Fan says audio or video was broken: Vidor reviews technical data from the session.
  • Fan alleges creator violated their rules: Vidor reviews the session and any reports.
  • Creator says fan violated their rules: Vidor reviews the session and any reports from the creator.

How Disputes Are Resolved

Disputed sessions are reviewed by Vidor's trust and safety team. You may be asked to provide context or additional information. Vidor makes a determination based on available evidence. Decisions may result in full or partial refunds to the fan, earnings adjustments, or no change if the dispute is not found to be valid.

Protecting Yourself

The best protection against frivolous disputes is clear, consistent conduct. Publish clear creator rules, start sessions on time, deliver what you've described in your packages, and end sessions gracefully. If something goes wrong technically, document it (a screenshot of an error message, for example) and report it to support immediately.

Refunds and Chargebacks

See the Cancellations & Refunds page for the full refund policy. If a fan initiates a chargeback through their bank or card issuer, Vidor handles the dispute process on your behalf. You are not required to navigate chargeback proceedings directly.

Account Security

Use a Strong Password

Your Vidor account controls your profile, your bookings, and your earnings. Use a unique, strong password — at least 12 characters, combining letters, numbers, and symbols. Don't reuse passwords from other services.

Enable Two-Factor Authentication

Two-factor authentication (2FA) significantly reduces the risk of unauthorized access to your account, even if your password is compromised. Enable it in your security settings. Vidor supports authenticator apps. This takes two minutes to set up and provides substantial ongoing protection.

Monitor Active Sessions

Periodically check your active sessions list in your security settings. This shows where your account is currently logged in. If you see any device or location you don't recognize, sign out of that session immediately and change your password.

Be Cautious with Links

Phishing attempts — emails or messages that impersonate Vidor to steal your login credentials — are a real risk for creators with public profiles. Vidor will never ask for your password via email. If you receive a suspicious message claiming to be from Vidor, don't click any links. Contact support directly to verify its legitimacy.

Getting Help

If you experience a safety concern — harassment, threats, or any situation that feels urgent — contact our support team immediately at support@vidormodels.com. For emergencies involving credible threats to physical safety, contact local law enforcement first.

See Getting Help for full details on how to reach us and what to include in your message.